THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000.
THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND AKSHIT TRAVELS (BOTH TERMS DEFINED BELOW). THE TERMS OF THIS PRIVACY POLICY (TERM DEFINED BELOW) WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE "I ACCEPT" TAB OR BY USE OF THE WEBSITE OR BY ANY OTHER MEANS) AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND AKSHIT TRAVELS FOR YOUR USE OF THE APPLICATION (TERM DEFINED BELOW).
THIS DOCUMENT IS PUBLISHED AND WILL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011 UNDER INFORMATION TECHNOLOGY ACT, 2000, THAT REQUIRE PUBLISHING OF THE PRIVACY POLICY, FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR INFORMATION
PLEASE READ THIS PRIVACY POLICY CAREFULLY.
BY USING THE APP, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS APP. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENT TO AKSHIT TRAVELS AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.
By providing Us Your Information or by making use of the facilities provided by the Application, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by Akshit Travels as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information will not cause any loss or wrongful gain to You or any other person.
Solely to enable Us to use the information so that We are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You that you may have in Your Information, in any media now known or not currently known, with respect toYour Non-Personal Information and with respect to Your Personal Information, till the time we are entitled to retain such Personal Information (as provided below).
Akshit Travels is/are concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products on Akshit Travels’s website, mobile sites or mobile applications (“Application”) on the Application and otherwise doing business with Akshit Travels. The terms "We" / "Us" / "Our"/"Akshit Travels" refers to Akshit Travels (as defined in clause 1.1 of Part 1) and the terms "You" / "Your" / "Yourself" refer to the users, for the purpose of this privacy policy.
This Privacy Policy is a contract between You and Akshit Travels whose Application , You use or access or You otherwise deal with. This Privacy Policy will be read together with the ‘Terms’ with respect to usage of the Application.
Introduction
We respect Your privacy and are committed to protecting it. This privacy policy (“Privacy Policy”) explains our policies and practices regarding on-line seller/customer information. It is through this disclosure that We intend to provide You with a level of comfort and confidence in how We collect, use, and safeguard personal and other information that We collect or that You provide through this Application, and how You can contact Us if You have any questions or concerns. It is our sincere hope that by explaining our data handling practices, We will develop a trusting and long-lasting relationship with You.
This Privacy Policy sets out our policies on the management of “Personal Information” (as defined below) and “Non-Personal Information”(as defined below) (collectively, “Information”), that is, how We collect Information, the purposes for which We use this Information and to whom this Information is disclosed.
We may change our Privacy Policy from time to time at our discretion.
The Information (which will also include data) which is provided by You to Akshit Travels or which is collected from You by Akshit Travels may consist of "Personal Information" and “Non-Personal Information”.
What is Personal Information?
“Personal Information” mean any information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy will include, but not be limited to:
i) Your address;
ii) Your telephone number;
iii) Your e-mail address or other contact information;
iv) Your date of birth;
v) Your gender;
vi) Information regarding Your transactions on the Application, (including sales or purchase history);
vii) Your financial information such as PayTM account information or credit card or debit card or other payment instrument details;
viii) Any other items of "sensitive personal data or information" as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules, 2011 enacted under the Information Technology Act, 2000;
ix) Identification code of Your communication device which You use to access the Application or otherwise deal with Akshit Travels;
x) Any other information that You provide during Your registration process, if any, on the Application.
How do We collect Personal Information?
When You use the Application, We will collect Personal Information about You if You provide it to Us voluntarily. You will provide Personal Information which will be collected in various ways including, during the course of:
i) registering as a user on the Application;
ii) registering as a seller on the Application;
iii) availing certain services offered on the Application. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with Akshit Travels's customer service by phone, email or otherwise or posting user reviews on the items available on the Application; or
iv) otherwise doing business on the Application or otherwise dealing with Akshit Travels.
We may receive Personal Information about You from third parties, such as social media services, commercially available sources and business partners. If You access Application through a social media service or connect a service on Application to a social media service, the information We collect may include Your user name associated with that social media service, any information or content that the social media service has the right to share with us, such as Your profile picture, email address or friends list, and any information that You have made public in connection with that social media service. When You access the Application or otherwise deal with Akshit Travels through social media services or when You connect the Application to social media services, You are authorizing Akshit Travels to collect, store, and use and retain such information and content in accordance with this Privacy Policy.
Do We collect any information other than Personal Information?
Akshit Travels may also collect information other than Personal Information (“Non-Personal Information from You through the Application when You visit and / or use the Application. Such information may be stored in server logs. This Non-Personal Information would not assist Akshit Travels to identify You personally.
1.This Non-Personal Information may include:
i) Your geographic location when You launch the Application for booking or tracking your ride
ii) details of Your telecom service provider or internet service provider;
iii) the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.);
iv) the operating system of Your system, device and the Application You last visited before visiting the Application; and
v) The duration of Your stay on the Application is also stored in the session along with the date and time of Your access.
2. Non-Personal Information is collected through various ways such as through the use of cookies. You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have refused to accept cookies by turning it off, You may be prevented from using certain features of the Application.
A “cookie” is a small text file that helps us in many ways to make Your visit to Our website more enjoyable and meaningful to You. For example, use of cookies avoid You from having to log in every time You come back to one of Our websites. They also allow us to tailor a website or advertisement to better match Your interests and preferences. There are different types of cookies, such as:
i) "session" cookie: It is stored only in Your computer's working memory (RAM) and only lasts for Your browsing session. When You close all Your browser's windows, or when You shut down Your computer, the session cookie disappears forever.
ii) "persistent" cookie: It is stored on Your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on Your computer until either:
(a) they expire;
(b) they are overwritten with newer cookies; or
(c) You manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent You from having access to some site functions or features.
3. This Application will use third party to deliver Application functionality such as fulfilling Your request to purchase products from this Application, calculation of sales tax, credit card processing and Application functionality. In performing this function the third party may place a persistent cookie on Your computer or may gather Personal Information from You in order to facilitate processing of Your purchase.
4. This Application may use third party click tracking analytics tools such as Amplitude to capture click through statistics.
5. The Application may use spot light ads and web beacons which are site instrumentation tools that help Us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When You ask Us to send You information on a promotion or a newsletter, We may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon.
6. You may be directed to the Application via banner ads or site links. Ads or site links that are placed by the Application, use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect Personal Information from you.
7. Third party advertising networks that serve ads onto the Application may use cookies and/or web beacons in their advertisements. The Application retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.
For what purposes do We collect, use, store and disclose Your Information?
Akshit Travels collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable laws provide for such collection, usage, storage or processes in accordance with your consent) connected with a function or activity of Akshit Travels and will include the following:
i) to facilitate Your use of the Application (lead generation, send marketing or promotional materials, including but not limited to, those sent through e-mail or through cell phone such as text message as requested by You, or send any other information);
ii) to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Application;
iii) to provide You with information about products and services available on the Application;
iv) to send You important information regarding the Application, changes in terms and conditions, user agreements and policies, and/or other administrative information;
v) to send You surveys and marketing communications that Akshit Travels believes, may be of interest to You;
vi) to help in enhancing customer experience around the application and to identify popular features;
vii) to allow us to update our Application in order to better meet user wants and needs;
viii) to personalize Your experience on the Application by presenting advertisements, products and offers, tailored to Your preferences;
ix) to help You address Your problems incurred on the Application including addressing any technical problems;
x) to complete and fulfil your purchase (for example, by sending you SMS when buying passes, booking/cancelling rides, etc) communicate with you regarding your purchase and provide you with related customer service, if you purchase any product from the application.
xi) for proper administration of the Application;
xii) to conduct internal reviews and data analysis for the Application (for example, to determine the number of visitors to specific pages within the Application);
xiii) to improve the services, content and advertising on the Application;
xiv) to analyze how Our services are used, to measure the effectiveness of advertisements, to facilitating payments;
xv) to protect the integrity of the Application;
xvi) to respond to legal, judicial, quasi-judicial processes and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
xvii) to generate site analytics that improve the layout, content, product offerings and services on the Application;
xviii) to compile user data that is stored in Our corporate database and which may be used for marketing and other purposes;
xix) to permit third parties who may need to contact users who have bought products from the Application, to facilitate installation, service and any other product related support;
xx) to implement information security practices;
xxi) to determine any security breaches, computer contaminant or computer virus;
xxii) to investigate, prevent, or take action regarding illegal activities and suspected fraud;
xxiii) to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
xxiv) to match Personal Information collected here with data about You that We collect offline;
xxv) to trace any computer resource or any person who may have contravened, or is suspected of having contravened or is likely to contravene, any provision of law including the Information Technology Act, 2000, that is likely to have an adverse impact on the services provided on the Application; and
xxvi) to comply with legal requirements.
[Individually and collectively referred to as ("Purposes")]
What happens if You don't provide Information?
The primary reason behind collecting Information from You when You visit the Application is, to provide You the functionality and services that You need, in order to have a meaningful and customized experience while using the Application features. We need to collect Information in order to verify user identity, pre-populate fields for user convenience, fulfill purchase orders, and conduct surveys and targeted marketing campaigns, including honoring Your request to receive text messages or mobile alerts regarding special money-saving service coupons and promotional offers. This Application may use a third party to deliver site functionality.
Whom do We share and disclose Information to?
1.Akshit Travels may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India, to other Akshit Travels entities (Akshit Travels Motor Company, USA and its other subsidiaries and affiliates), and to third party service providers for one or more of the Purposes or as may be required by applicable laws. In such case, We will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by Akshit Travels under applicable laws. The other Akshit Travels entities and third party service providers will adhere to confidentiality obligations which are consistent with this Privacy Policy. The third party service providers of the Application, who have access to Your Information in connection with providing services for the Application, are required to keep the Information confidential and are not permitted to use this Information for any other purpose than to carry out the services they are performing under the Application.
2.Notwithstanding the above, We use other third parties such as credit/debit card processing companies, payment gateways, pre-paid cards etc., in order to enable You to make payments for products bought on the Application. When You sign up for these services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Personal Information, as may be necessary, for the third parties to provide such services, including Your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and We are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing of the payments.
3.Akshit Travels may also share Information if Akshit Travels believes it to be necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or users of Akshit Travels or the public, or violations of various terms and conditions or violation of Our policies.
4.Akshit Travels reserve the right to disclose Your Information when required to do so by law or regulation, by order of a judicial authority, in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority, to establish or exercise Our legal rights or to defend against legal claims.
5.Akshit Travels will share Personal Information that You provide in the Application to its authorized suppliers such as vehicle drivers. Akshit Travels’s suppliers are not restricted by the Application in their use of Your Information.
6.Akshit Travels may use and share the metrics for the Application with other Akshit Travels websites, subsidiaries or affiliates. The information shared will be aggregate data and will not include any of Your Personal Information.
How do We link to other websites?
1.The Application provides links to other websites. We encourage You to review the privacy statements of all sites which You visit, including those links which are provided so that You can understand how those sites collect, use and share Your Information. The Application is not responsible for the privacy statements, content or data handling practices on other websites.
2.The Application also contains vehicle locator services which are provided by a third party vendor. In order to provide You with the closest drivers, We may need to collect Your IP address in order to determine Your general location, or We may ask You to provide location information such as pin code or city and state. In the instance, where We use a third party vendor to provide passenger locator services, We shall provide them with Your pin code. We encourage You to review the terms of service and the privacy policies of the aforesaid service providers.
How do We protect Personal Information?
1.Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.
2.When You provide Personal Information, such as credit card numbers or telephone numbers, on the Application we use Secure Socket Layers(“SSL”) to protect Your data. SSL is encryption technology that helps safeguard Your Personal Information against misuse by unauthorized individuals.
3.The third party service providers who have access to Your Personal Information, in connection with providing services for the Application, are required to keep the information confidential. The third party service providers of the Application are not permitted to use this information for any purpose other than to carry out the services that they are performing for the Application.
4.If You choose a payment gateway to complete any transaction on the Application then Your credit card data may be stored in compliance with industry standards/recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (“PCI-DSS”).
5.Akshit Travels may share Your Information with third parties under a confidentiality agreement which inter alia provides that such third parties do not disclose the Information further, unless such disclosure is for any of the Purposes laid down above. However, Akshit Travels is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Akshit Travels is not liable for any loss or injury caused to You as a result of, You providing Your Personal Information to any third party (including on any third party websites, even if links to such third party websites are provided on the Application).
6.It is possible for others to obtain Personal Information about You on the public forum or any other website or app, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses but by using the App, You acknowledge and agree that, We shall not be responsible for the use of any Personal Information that You publicly disclose or share with others.
7.Notwithstanding anything contained in this Privacy Policy or elsewhere, Akshit Travels will not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
8.A "Force Majeure Event" means any event that is beyond the reasonable control of Akshit Travels and will include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided it is beyond reasonable control of Akshit Travels), power or electricity failure or unavailability of adequate power or electricity.
9.While We shall endeavor to take all reasonable and appropriate steps to keep secure all Your Personal Information and prevent unauthorized access. You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
10.Akshit Travels will retain all Personal Information till such time, as required for any of the Purposes or required under applicable laws, whichever is later. Non-Personal Information will be retained indefinitely.
How can You access and correct Your Personal Information that We hold?
1.To correct or update Your Personal Information You are required to use the My Profile function. You will be asked for Your ID and password so that we may be able to process Your changes on the Application. We will use reasonable efforts to correct any factual inaccuracies in Your Personal Information.
2.The scope of access available with respect to such request for correcting/updating Personal Information is for information stored in the database holding the data for the Application. Any Personal Information that has been collected from You on other Akshit Travels websites will not be accessible or changeable through the processing of the aforesaid request on this Application.
Queries, comments and complaints about our handling of Personal Information
1.If You have any questions, comments or concerns about the Privacy Policy for the Application, the privacy practices of the Application, or have any questions regarding the contents of this Application please contact us at contact@akshittravels.com.
2.Akshit Travels is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of Your Information. We will be happy to respond to Your questions and comments.
How are children’s rights protected?
The Application does not knowingly or intend to, collect Personal Information from children under 13 years of age. If a child has provided us with any Personal Information, a parent or guardian of that child may contact us at contact@akshittravels.com , if they want such information deleted from our records. We shall then make reasonable efforts to delete the child's Personal Information from the database that stores information for the Application.
Consent Policy
By visiting this Application or any functionality of the Application and by providing Your Personal Information to us, You understand, agree and consent:
i) to the collection, use, processing, transfer, and disclosure of Your Information globally --- including to the United States and United Kingdom-- in accordance with this Privacy Policy. Therefore, by visiting this Application and by providing such Information, You consent to the transfer of such Information across country borders, and to the use, processing, and disclosure of such Information in global locations, as required. Your consent will be deemed to include Your consent to transfer of the Information to locations that may have different levels of privacy protection than in Your own country. Akshit Travels will place contractual obligations on the transferee, which will oblige the transferee to adhere to the provisions of this Privacy Policy;
ii) that the Information so collected is for lawful purposes, in connection with a function or activity of Akshit Travels or any person on their respective behalf, and the collection of Information is necessary for the Purposes;
iii) that disclosure, sharing and transfer of Your Information will not cause any wrongful loss to You or to any third party, or any wrongful gain to Us or to any third party;
iv) that Akshit Travels will adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages will be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release Akshit Travels from any claim of damages under contract or under tort;
v) that all Personal Information will be retained till such time required for the Purposes or required under applicable laws, whichever is later. Non-Personal Information will be retained indefinitely; and
vi) that You are providing Your Information out of Your free will. You have an option not to provide or permit Akshit Travels to collect Your Personal Information or later withdraw Your consent with respect to such Personal Information so provided herein, by sending an email to the grievance officer as may be notified to You.
THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND AKSHIT TRAVELS (BOTH TERMS DEFINED BELOW). THE TERMS OF THIS PRIVACY POLICY (TERM DEFINED BELOW) WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE "I ACCEPT" TAB OR BY USE OF THE WEBSITE OR BY ANY OTHER MEANS) AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND AKSHIT TRAVELS FOR YOUR USE OF THE APPLICATION (TERM DEFINED BELOW).
THIS DOCUMENT IS PUBLISHED AND WILL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011 UNDER INFORMATION TECHNOLOGY ACT, 2000, THAT REQUIRE PUBLISHING OF THE PRIVACY POLICY, FOR COLLECTION, USE, STORAGE AND TRANSFER OF SENSITIVE PERSONAL DATA OR INFORMATION
PLEASE READ THIS PRIVACY POLICY CAREFULLY.
BY USING THE APP, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS APP. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENT TO AKSHIT TRAVELS AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000.
By providing Us Your Information or by making use of the facilities provided by the Application, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by Akshit Travels as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information will not cause any loss or wrongful gain to You or any other person.
Solely to enable Us to use the information so that We are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You that you may have in Your Information, in any media now known or not currently known, with respect toYour Non-Personal Information and with respect to Your Personal Information, till the time we are entitled to retain such Personal Information (as provided below).
Akshit Travels is/are concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products on Akshit Travels’s website, mobile sites or mobile applications (“Application”) on the Application and otherwise doing business with Akshit Travels. The terms "We" / "Us" / "Our"/"Akshit Travels" refers to Akshit Travels (as defined in clause 1.1 of Part 1) and the terms "You" / "Your" / "Yourself" refer to the users, for the purpose of this privacy policy.
This Privacy Policy is a contract between You and Akshit Travels whose Application , You use or access or You otherwise deal with. This Privacy Policy will be read together with the ‘Terms’ with respect to usage of the Application.
Introduction
We respect Your privacy and are committed to protecting it. This privacy policy (“Privacy Policy”) explains our policies and practices regarding on-line seller/customer information. It is through this disclosure that We intend to provide You with a level of comfort and confidence in how We collect, use, and safeguard personal and other information that We collect or that You provide through this Application, and how You can contact Us if You have any questions or concerns. It is our sincere hope that by explaining our data handling practices, We will develop a trusting and long-lasting relationship with You.
This Privacy Policy sets out our policies on the management of “Personal Information” (as defined below) and “Non-Personal Information”(as defined below) (collectively, “Information”), that is, how We collect Information, the purposes for which We use this Information and to whom this Information is disclosed.
We may change our Privacy Policy from time to time at our discretion.
The Information (which will also include data) which is provided by You to Akshit Travels or which is collected from You by Akshit Travels may consist of "Personal Information" and “Non-Personal Information”.
What is Personal Information?
“Personal Information” mean any information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy will include, but not be limited to:
i) Your address;
ii) Your telephone number;
iii) Your e-mail address or other contact information;
iv) Your date of birth;
v) Your gender;
vi) Information regarding Your transactions on the Application, (including sales or purchase history);
vii) Your financial information such as PayTM account information or credit card or debit card or other payment instrument details;
viii) Any other items of "sensitive personal data or information" as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules, 2011 enacted under the Information Technology Act, 2000;
ix) Identification code of Your communication device which You use to access the Application or otherwise deal with Akshit Travels;
x) Any other information that You provide during Your registration process, if any, on the Application.
How do We collect Personal Information?
When You use the Application, We will collect Personal Information about You if You provide it to Us voluntarily. You will provide Personal Information which will be collected in various ways including, during the course of:
i) registering as a user on the Application;
ii) registering as a seller on the Application;
iii) availing certain services offered on the Application. Such instances include but are not limited to making an offer for sale, online purchase, participating in any online survey or contest, communicating with Akshit Travels's customer service by phone, email or otherwise or posting user reviews on the items available on the Application; or
iv) otherwise doing business on the Application or otherwise dealing with Akshit Travels.
We may receive Personal Information about You from third parties, such as social media services, commercially available sources and business partners. If You access Application through a social media service or connect a service on Application to a social media service, the information We collect may include Your user name associated with that social media service, any information or content that the social media service has the right to share with us, such as Your profile picture, email address or friends list, and any information that You have made public in connection with that social media service. When You access the Application or otherwise deal with Akshit Travels through social media services or when You connect the Application to social media services, You are authorizing Akshit Travels to collect, store, and use and retain such information and content in accordance with this Privacy Policy.
Do We collect any information other than Personal Information?
Akshit Travels may also collect information other than Personal Information (“Non-Personal Information from You through the Application when You visit and / or use the Application. Such information may be stored in server logs. This Non-Personal Information would not assist Akshit Travels to identify You personally.
1.This Non-Personal Information may include:
i) Your geographic location when You launch the Application for booking or tracking your ride
ii) details of Your telecom service provider or internet service provider;
iii) the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.);
iv) the operating system of Your system, device and the Application You last visited before visiting the Application; and
v) The duration of Your stay on the Application is also stored in the session along with the date and time of Your access.
2. Non-Personal Information is collected through various ways such as through the use of cookies. You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have refused to accept cookies by turning it off, You may be prevented from using certain features of the Application.
A “cookie” is a small text file that helps us in many ways to make Your visit to Our website more enjoyable and meaningful to You. For example, use of cookies avoid You from having to log in every time You come back to one of Our websites. They also allow us to tailor a website or advertisement to better match Your interests and preferences. There are different types of cookies, such as:
i) "session" cookie: It is stored only in Your computer's working memory (RAM) and only lasts for Your browsing session. When You close all Your browser's windows, or when You shut down Your computer, the session cookie disappears forever.
ii) "persistent" cookie: It is stored on Your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on Your computer until either:
(a) they expire;
(b) they are overwritten with newer cookies; or
(c) You manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent You from having access to some site functions or features.
3. This Application will use third party to deliver Application functionality such as fulfilling Your request to purchase products from this Application, calculation of sales tax, credit card processing and Application functionality. In performing this function the third party may place a persistent cookie on Your computer or may gather Personal Information from You in order to facilitate processing of Your purchase.
4. This Application may use third party click tracking analytics tools such as Amplitude to capture click through statistics.
5. The Application may use spot light ads and web beacons which are site instrumentation tools that help Us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When You ask Us to send You information on a promotion or a newsletter, We may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon.
6. You may be directed to the Application via banner ads or site links. Ads or site links that are placed by the Application, use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect Personal Information from you.
7. Third party advertising networks that serve ads onto the Application may use cookies and/or web beacons in their advertisements. The Application retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.
For what purposes do We collect, use, store and disclose Your Information?
Akshit Travels collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable laws provide for such collection, usage, storage or processes in accordance with your consent) connected with a function or activity of Akshit Travels and will include the following:
i) to facilitate Your use of the Application (lead generation, send marketing or promotional materials, including but not limited to, those sent through e-mail or through cell phone such as text message as requested by You, or send any other information);
ii) to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Application;
iii) to provide You with information about products and services available on the Application;
iv) to send You important information regarding the Application, changes in terms and conditions, user agreements and policies, and/or other administrative information;
v) to send You surveys and marketing communications that Akshit Travels believes, may be of interest to You;
vi) to help in enhancing customer experience around the application and to identify popular features;
vii) to allow us to update our Application in order to better meet user wants and needs;
viii) to personalize Your experience on the Application by presenting advertisements, products and offers, tailored to Your preferences;
ix) to help You address Your problems incurred on the Application including addressing any technical problems;
x) to complete and fulfil your purchase (for example, by sending you SMS when buying passes, booking/cancelling rides, etc) communicate with you regarding your purchase and provide you with related customer service, if you purchase any product from the application.
xi) for proper administration of the Application;
xii) to conduct internal reviews and data analysis for the Application (for example, to determine the number of visitors to specific pages within the Application);
xiii) to improve the services, content and advertising on the Application;
xiv) to analyze how Our services are used, to measure the effectiveness of advertisements, to facilitating payments;
xv) to protect the integrity of the Application;
xvi) to respond to legal, judicial, quasi-judicial processes and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
xvii) to generate site analytics that improve the layout, content, product offerings and services on the Application;
xviii) to compile user data that is stored in Our corporate database and which may be used for marketing and other purposes;
xix) to permit third parties who may need to contact users who have bought products from the Application, to facilitate installation, service and any other product related support;
xx) to implement information security practices;
xxi) to determine any security breaches, computer contaminant or computer virus;
xxii) to investigate, prevent, or take action regarding illegal activities and suspected fraud;
xxiii) to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
xxiv) to match Personal Information collected here with data about You that We collect offline;
xxv) to trace any computer resource or any person who may have contravened, or is suspected of having contravened or is likely to contravene, any provision of law including the Information Technology Act, 2000, that is likely to have an adverse impact on the services provided on the Application; and
xxvi) to comply with legal requirements.
[Individually and collectively referred to as ("Purposes")]
What happens if You don't provide Information?
The primary reason behind collecting Information from You when You visit the Application is, to provide You the functionality and services that You need, in order to have a meaningful and customized experience while using the Application features. We need to collect Information in order to verify user identity, pre-populate fields for user convenience, fulfill purchase orders, and conduct surveys and targeted marketing campaigns, including honoring Your request to receive text messages or mobile alerts regarding special money-saving service coupons and promotional offers. This Application may use a third party to deliver site functionality.
Whom do We share and disclose Information to?
1.Akshit Travels may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India, to other Akshit Travels entities (Akshit Travels Motor Company, USA and its other subsidiaries and affiliates), and to third party service providers for one or more of the Purposes or as may be required by applicable laws. In such case, We will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by Akshit Travels under applicable laws. The other Akshit Travels entities and third party service providers will adhere to confidentiality obligations which are consistent with this Privacy Policy. The third party service providers of the Application, who have access to Your Information in connection with providing services for the Application, are required to keep the Information confidential and are not permitted to use this Information for any other purpose than to carry out the services they are performing under the Application.
2.Notwithstanding the above, We use other third parties such as credit/debit card processing companies, payment gateways, pre-paid cards etc., in order to enable You to make payments for products bought on the Application. When You sign up for these services, You may have the ability to save Your card details for future reference and faster future payments. In such case, We may share Your relevant Personal Information, as may be necessary, for the third parties to provide such services, including Your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and We are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing of the payments.
3.Akshit Travels may also share Information if Akshit Travels believes it to be necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or users of Akshit Travels or the public, or violations of various terms and conditions or violation of Our policies.
4.Akshit Travels reserve the right to disclose Your Information when required to do so by law or regulation, by order of a judicial authority, in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority, to establish or exercise Our legal rights or to defend against legal claims.
5.Akshit Travels will share Personal Information that You provide in the Application to its authorized suppliers such as vehicle drivers. Akshit Travels’s suppliers are not restricted by the Application in their use of Your Information.
6.Akshit Travels may use and share the metrics for the Application with other Akshit Travels websites, subsidiaries or affiliates. The information shared will be aggregate data and will not include any of Your Personal Information.
How do We link to other websites?
1.The Application provides links to other websites. We encourage You to review the privacy statements of all sites which You visit, including those links which are provided so that You can understand how those sites collect, use and share Your Information. The Application is not responsible for the privacy statements, content or data handling practices on other websites.
2.The Application also contains vehicle locator services which are provided by a third party vendor. In order to provide You with the closest drivers, We may need to collect Your IP address in order to determine Your general location, or We may ask You to provide location information such as pin code or city and state. In the instance, where We use a third party vendor to provide passenger locator services, We shall provide them with Your pin code. We encourage You to review the terms of service and the privacy policies of the aforesaid service providers.
How do We protect Personal Information?
1.Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.
2.When You provide Personal Information, such as credit card numbers or telephone numbers, on the Application we use Secure Socket Layers(“SSL”) to protect Your data. SSL is encryption technology that helps safeguard Your Personal Information against misuse by unauthorized individuals.
3.The third party service providers who have access to Your Personal Information, in connection with providing services for the Application, are required to keep the information confidential. The third party service providers of the Application are not permitted to use this information for any purpose other than to carry out the services that they are performing for the Application.
4.If You choose a payment gateway to complete any transaction on the Application then Your credit card data may be stored in compliance with industry standards/recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (“PCI-DSS”).
5.Akshit Travels may share Your Information with third parties under a confidentiality agreement which inter alia provides that such third parties do not disclose the Information further, unless such disclosure is for any of the Purposes laid down above. However, Akshit Travels is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Akshit Travels is not liable for any loss or injury caused to You as a result of, You providing Your Personal Information to any third party (including on any third party websites, even if links to such third party websites are provided on the Application).
6.It is possible for others to obtain Personal Information about You on the public forum or any other website or app, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses but by using the App, You acknowledge and agree that, We shall not be responsible for the use of any Personal Information that You publicly disclose or share with others.
7.Notwithstanding anything contained in this Privacy Policy or elsewhere, Akshit Travels will not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
8.A "Force Majeure Event" means any event that is beyond the reasonable control of Akshit Travels and will include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided it is beyond reasonable control of Akshit Travels), power or electricity failure or unavailability of adequate power or electricity.
9.While We shall endeavor to take all reasonable and appropriate steps to keep secure all Your Personal Information and prevent unauthorized access. You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
10.Akshit Travels will retain all Personal Information till such time, as required for any of the Purposes or required under applicable laws, whichever is later. Non-Personal Information will be retained indefinitely.
How can You access and correct Your Personal Information that We hold?
1.To correct or update Your Personal Information You are required to use the My Profile function. You will be asked for Your ID and password so that we may be able to process Your changes on the Application. We will use reasonable efforts to correct any factual inaccuracies in Your Personal Information.
2.The scope of access available with respect to such request for correcting/updating Personal Information is for information stored in the database holding the data for the Application. Any Personal Information that has been collected from You on other Akshit Travels websites will not be accessible or changeable through the processing of the aforesaid request on this Application.
Queries, comments and complaints about our handling of Personal Information
1.If You have any questions, comments or concerns about the Privacy Policy for the Application, the privacy practices of the Application, or have any questions regarding the contents of this Application please contact us at contact@akshittravels.com.
2.Akshit Travels is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of Your Information. We will be happy to respond to Your questions and comments.
How are children’s rights protected?
The Application does not knowingly or intend to, collect Personal Information from children under 13 years of age. If a child has provided us with any Personal Information, a parent or guardian of that child may contact us at contact@akshittravels.com , if they want such information deleted from our records. We shall then make reasonable efforts to delete the child's Personal Information from the database that stores information for the Application.
Consent Policy
By visiting this Application or any functionality of the Application and by providing Your Personal Information to us, You understand, agree and consent:
i) to the collection, use, processing, transfer, and disclosure of Your Information globally --- including to the United States and United Kingdom-- in accordance with this Privacy Policy. Therefore, by visiting this Application and by providing such Information, You consent to the transfer of such Information across country borders, and to the use, processing, and disclosure of such Information in global locations, as required. Your consent will be deemed to include Your consent to transfer of the Information to locations that may have different levels of privacy protection than in Your own country. Akshit Travels will place contractual obligations on the transferee, which will oblige the transferee to adhere to the provisions of this Privacy Policy;
ii) that the Information so collected is for lawful purposes, in connection with a function or activity of Akshit Travels or any person on their respective behalf, and the collection of Information is necessary for the Purposes;
iii) that disclosure, sharing and transfer of Your Information will not cause any wrongful loss to You or to any third party, or any wrongful gain to Us or to any third party;
iv) that Akshit Travels will adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages will be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release Akshit Travels from any claim of damages under contract or under tort;
v) that all Personal Information will be retained till such time required for the Purposes or required under applicable laws, whichever is later. Non-Personal Information will be retained indefinitely; and
vi) that You are providing Your Information out of Your free will. You have an option not to provide or permit Akshit Travels to collect Your Personal Information or later withdraw Your consent with respect to such Personal Information so provided herein, by sending an email to the grievance officer as may be notified to You.